COMPLAINTS

ANY COMPLAINTS REGARDING THE PACKAGING CONDITION, QUANTITY, NUMBER OR EXTERNAL CHARACTERISTICS OF THE PRODUCTS (APPARENT DEFECTS) MUST BE SUBMITTED TO IMILANI IN WRITING, UNDER PENALTY OF FORFEITURE, WITHIN 8 (EIGHT) BUSINESS DAYS FROM THE DATE OF RECEIPT OF THE PRODUCTS.

ANY COMPLAINTS RELATING TO DEFECTS THAT CANNOT BE IDENTIFIED THROUGH DILIGENT CONTROL UPON RECEIPT (HIDDEN DEFECTS) MUST BE SUBMITTED TO IMILANI, UNDER PENALTY OF FORFEITURE, WITHIN 8 (EIGHT) DAYS FROM THE DATE OF DISCOVERY OF THE DEFECT AND REPORTED TO IMILANI IN THE MANNER PROVIDED UNDER THE WARRANTY CONDITIONS.

IN NO CASE SHALL AGENTS, CUSTOMERS OR INTERMEDIARIES OF IMILANI HAVE THE POWER TO REPRESENT IMILANI OR TAKE ANY BINDING OBLIGATIONS ON BEHALF OF IMILANI VIS À VIS THE BUYER OR OTHER THIRD PARTIES. TO THIS END, ANY NOTICE RELATING TO FAULTS OR DEFECTS OF THE PRODUCTS SHALL BE INVALID AND INEFFECTIVE IF MADE TO AGENTS, CUSTOMERS OR INTERMEDIARIES OF IMILANI.