Why integrate an in-house automatic warehouse?
An unstoppable business evolution aimed at the continuous improvement of customer services has led us to make a brave decision. The aim is to take a big step forward in terms of quality, making our business even more competitive and managing larger volumes of goods in less time.
What is the role of the automatic warehouse in your flow of goods?
The automated warehouse will allow us to improve our performance in many key areas and processes. For example, the Cables department, with a warehouse that allows us to automatically manage approximately 1,500 cable reels used for the cutting service. But also, the miniload warehouse, with 3 stacker cranes and 30,000 locations, the beating heart of our logistics center hosting most of our items (10,000 picks per day).
What made you choose this type of automatic warehouse?
The laws that govern our marketplace are simple and yet implacable, our aim and our main priority is customer satisfaction. Nowadays, our customers require extremely rapid goods preparation and reduced shipping times. The result is that the daily volumes we currently handle were no longer possible to achieve with manpower alone. That is why we adopted a system allowing us to drastically reduce the workload of our operators, while at the same time guaranteeing the performance our customers demand and optimizing the space required for storing goods.
What is your vision of logistics in the future?
Analysing how consumer demands have changed over the past few years, in the B2C and B2B marketplaces, we have noticed that despite there being different reasons for this, customers always want or need to receive the purchased goods almost immediately.
Consumers require to receive what they have purchased on-line in the shortest possible time, just as if they had bought it in a shop near their home. For businesses, though, a prompt delivery of goods is just necessary, in that they are required to complete work in less time than before, often faced with emergencies and unforeseen circumstances. Therefore in terms of logistics today we have arrived at a point where goods are delivered in little more than 12 hours from when the order was placed. We have to maintain this level of service despite an increase in volumes.
We think that the last frontier of logistics can only be teleportation.